BlueRunner Meal Ordering” Terms and Conditions

These Terms and Conditions (‘Terms’) and the privacy policy (as set out in our Privacy Policy below) applies to your use of the BlueRunner Meal Ordering (“SITE”) in the United Kingdom. The usage of the SITE constitutes your acceptance of these Terms. You should make sure therefore that you read them carefully before using the SITE. Our Customer is offering you this SITE to use for your own personal use. You should be aware that you cannot send it on to anyone else, and you’re not allowed to copy, or modify the SITE, or any part of the SITE in any way. You’re not allowed to attempt to extract the source code of the SITE, and you also shouldn’t try to translate the SITE into other languages, or make derivative versions. The SITE itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to BlueRunner. You are responsible for: the safekeeping of your account and its use and any payments or transactions made against your account and any fees or charges that the SITE may incur.

  1. Definitions
    In these Terms the following expressions have the respective meanings:
    “Agreement” this Agreement as varied from time to time.
    “BlueRunner”, “we” “ our” or “us” means BlueRunner Solutions Limited a company incorporated in England with company number 05965827 and registered office address at; First Floor, Collingham House, 6-12 Gladstone Road, Wimbledon, London, SW19 1QT
    “BlueRunner Meal Ordering” is the Meal Ordering & Payment website.
    “Customer” means the BlueRunner customer who is providing the SITE to you ie a Catering Provider, school, college or university, Local Education Authority, Multi Academy Trust, or other
    “Electronic Money Account” means the account you set up on the SITE to facilitate the payment of meals.
    “Funds” means money you pay into your Electronic Money Account in accordance with the terms set out by the Customer.
    “Participating Outlets” means all outlets participating in the online Meal Ordering System linked to a particular school, college or university, local authority or Catering Provider
    “Personal Information” means as defined in the Data Protection Act
    “Privacy Policy” means the privacy policy below.
    “SITE” means the BlueRunner Meal Ordering online system being utilised by specific participating outlets.
    “You” or “your” means the person who registers an account for the BlueRunner Meal Ordering System.

 

  1. Scope of these Terms These Terms are written and available only in English and we undertake to communicate with you in English regarding any aspect of the BlueRunner Meal Ordering service.

    You agree that the Customer may communicate with you by e-mail and/or via the SITE, for issuing any notices or information about your Meal Ordering account and therefore it is important that you ensure you keep your e-mail address updated via the ‘MY ACCOUNT’ page.

    This Agreement is solely and exclusively between you and us.

 

  1. Meal Ordering System
    We provide an online software product “Meal Ordering” to our Customers in the UK to enable the Customer to provide meal information including menus, allergen information, and prices and to allow the Customer to operate an electronic money account. The Customer allows you to add funds to your electronic account to pay for meals via an online web collect page. The electronic money account is run and operated by the Customer, they collect and manage all funds and the electronic money account according to their terms with you. BlueRunner are not responsible for the electronic money account, BlueRunner do not collect or hold funds.

    BlueRunner are not responsible for the products listed by the Customer.

    In using the electronic money account on the SITE you accept that you are entering into a contract for the sale of any goods and services with the Customer and not BlueRunner.

 

  1. Using your Account Ordering Meals
    BlueRunner provide a range of options for our Customers for the management of meal ordering and funds within a school or college. Not all features are available in all schools or colleges/universities.

    BlueRunner are not responsible for the charging of Meals and we do not manage any pricing or menu choices available within schools or colleges/universities. The maintenance of menus and pricing are the responsibility of the Customer and BlueRunner will not be held responsible for any errors in charging.

    Any queries relating to meal ordering or pricing should be raised directly with the Customer through the communication channels provided by them.

    By using the SITE to purchase “electronic money” you are entering into a contract regarding the electronic money with the Customer and should refer to their Terms in relation to the “electronic money”. This includes but is not limited to: queries regarding price, refunds, absences, discrepancies in balances, end of term balances, meals not taken, issues with charging on an account, meals taken but not paid for, automatic deductions from your account , suspension of your account for non-payment, terminated accounts for none use, dormant accounts etc.  Should your account enter into any debt the Customer’s terms will need to be consulted as to the settlement of that debt but use of the service maybe suspended by BlueRunner at the Customer’s request.

    Adding Funds
    Your account is an electronic money product if you wish to add funds to pay for meals provided by the Customer.

    Following the setup of your account you need to add funds to your account. Once funds have been added to your account you will be able to order meals from the system. When you credit value to your account you will be purchasing electronic money from the Customer and should refer to their terms regarding the electronic money.

    We will keep a record of your transactions and can refer to them should a query arise.  Any query regarding refunds or itemised transactions should be made to the Customer with reference to their terms.  You should keep your receipts and check your balance to ensure that it is correct.

    Any money is held by the Customer and you need to refer to their terms regarding how they hold these funds and process refunds etc.

    Refunds
    Please refer to the Customer terms.

    Expiry
    If you do not use your account for a period of one year or more, the Customer may reserve the right to expire your account and any remaining credit value stored on it will expire. Please refer to the Customer terms regarding expired accounts.

    Cancellation and redemption
    You have the right to cancel your account at any time but please refer to the Customer terms regarding refunds of any credit on your account once closed.

 

  1. Data protection and privacy
    When you are provided with access to the SITE by our Customer you or the Customer may provide us with personal information. To enable us to provide the SITE and services to you some of this information is essential. By accessing the SITE we and the Customer will provide you with an account. You agree to provide accurate Information and to update any changes to your Information. By providing Information during the activation of your account, or by continuing to use the SITE, you are providing your consent for us to use the information for the purposes as defined by the Customer in their terms. BlueRunner does not use your data except to process that data on behalf of the Customer (the data controller) for their purposes.

    BlueRunner are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction to the extent that the data is held by BlueRunner. For more information please see our Privacy Policy.

    We will only share your information with our partners solely for the purposes of providing the SITE services. Except as required by law, or in accordance with these Terms and the Privacy Policy your personal information will not be passed to any other persons without your permission.

 

  1. Your Liability and responsibilities
    You should not send this SITE on to anyone else, and you’re not allowed to copy, or modify the SITE, or any part of the SITE in any way. You’re not allowed to attempt to extract the source code of the SITE, and you also shouldn’t try to translate the SITE into other languages, or make derivative versions.

    The SITE itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to BlueRunner.

    You are responsible for: the safekeeping of your account and its use and any payments or transactions made against your account and any fees or charges that the SITE may incur.

 

  1. Our Liability and responsibilities
    To the maximum extent permitted by law, BlueRunner accepts no liability for any loss or damage whether direct or indirect which is suffered by you in connection with using the SITE. For the avoidance of doubt this means that BlueRunner Solutions Ltd will not be liable to you for:
    any loss of income, business, goodwill or profits arising out of this agreement:
    any unauthorised access to or alteration, theft or destruction of your account;
    the consequences of any delay or mistake relating to the use of your account caused by any circumstances beyond our control;
    any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
    any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time we entered into this agreement, such loss was contemplated by you and by us;
    any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage; or
    any loss or damage in relation to any transmission delays, failures of the SITE, damage to any mobile phone, data message delays or any other technical difficulties beyond our control.

    To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded. In particular BlueRunner does not represent or warrant that your account will always be accessible.

    We reserve the right to block any user of the SITE at our discretion in the event an account user does not comply with these Terms.

    This agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact your local authority Trading Standards Department or Citizens Advice Bureau.

    Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.

    BlueRunner does not offer any other compensation schemes to cover losses claimed in connection with your account.

 

  1. Variation and assignment
    We reserve the right to amend or waive any provision of these Terms from time to time and at any time, or to terminate the account on reasonable notice. The Terms applicable to the use of the SITE shall at any time be the terms and conditions published on the SITE and your continued use of the SITE shall constitute your acceptance of such terms and conditions.

    Our Customer may also e-mail you to let you know about changes to these Terms. You may not assign or transfer any of your rights and/or benefits under this Agreement and you shall be the sole party to the contract between us.

    We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement.

  2. Entire Agreement; Construction
    This agreement (as amended from time to time) constitutes the entire agreement between you and BlueRunner and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.

    No third party who is not a party to this Agreement has a right to enforce any of the provisions in this Agreement.

 

  1. Governing law
    These Terms and Conditions are governed by English law. PLEASE PRINT THESE TERMS AND CONDITIONS FOR YOUR RECORDS

 


 

 

Privacy Policy

BlueRunner Solutions Limited is engaged in the sales, marketing design and development of software for meal management and electronic money. BlueRunner are not engaged in payment card services. Our “Customers” include schools, colleges/universities, Local Education Authorities, Multi-Academy Trusts and Catering Providers.

We are required to notify you the user and our Customers how and why we use your personal information. Therefore this privacy notice will cover the following:

  1. Why do we use your personal information?
  2. The legal basis for processing your information
  3. Information that we collect
  4. How we use that information?
  5. How long do we hold your information?
  6. Who we share your information with and why?
  7. Your rights under Data Protection Law
  8. Contact details

 

  1. Why do we use your personal information?
    BlueRunner provide our Customers with an online Meal Ordering Service. This service supports the provision of meals including the choice of meal, recording meals taken, assisting in the production of the meals, paying for the meals and monitoring the overall performance of the meal provision service. Therefore, we need to process your personal data for the following purposes:
    • to provide you with the service our Customers notified you of and which you activated and registered for
    • to assist the Customer in verifying your identity
    • to assist the Customer in the ongoing administration of the service
    • to allow the Customer to process your payment
    • to enable us and the Customer to comply with our and their legal and regulatory obligations

 

  1. Legal Basis for Processing your Information
    We are a Data Processor as determined by Data Protection Law and as such we process data on behalf of the Data Controller (our Customer). The Customer determines the legal basis on which we process data on their behalf.
    In the majority of cases the legal basis is: “processing is necessary for the purposes of legitimate interests pursued by the controller” We process two types of special category information for our Customers:
    Allergens and dietary information we process this data on the legal basis of “processing is necessary for reasons of substantial public interest” as it is essential to safeguard the health of the individuals to whom it relates.

 

  1. Information that we Collect
    The BlueRunner Meal Order Site processes the following information on behalf of the Customers:
Data subject Personal data element Purpose
Student name First and last name To identify the student
Student College College/University Name To identify the student at their enrolled college/university
Student class and year Program and year linked to the college/university To serve food to them at their location for their program
Student date of birth (optional) Date of birth (optional)
Student balance Initial balance from a previous system To ensure any historical balances are updated within the platform

 

 


 

 

  1. How do we use your Information?
    Your information is processed by our system so that we can provide services to you on behalf of our customers. Those services involve the provision of meals and information regarding those meals. Some of our employees have access to your information but only to support our Customer in providing these services to you.

 

  1. We have robust procedures in place to safeguard your data. These procedures are technical and organisational to ensure the integrity of data during processing and storage. Your personal data is not stored outside the EEA.

    BlueRunner is a PCI-DSS certified organisation and we are subject to regular security audits.

 

  1. How long do we hold your Information?
    We hold your information as long as our Customer requires us to do so for their legal purposes. Our Customers require your information to maintain compliance with applicable legislation usually six years eg finance, allergens. If necessary personal data can be anonymised and data is only ever held as long as necessary.

 

  1. Who we share your information with and why?
    As a Data Processor we sometimes need to share your data with service providers:
    Cloud Hosting – Azure
    Email Providers – to send out email notifications
    Support Desk Tickets – to manage our Customer’s support queries Your information is only shared if you have provided us with your consent to do so normally via your online application to use the SITE.

 

  1. Your Rights Under Data Protection Law
    Right to Access
    You have the right to access your personal information that we process and details about that processing. You can see the information we process in MY ACCOUNT or you can raise a Data Subject Access Request (DSAR) to obtain this information from us. Right to Rectification
    If information we process about you is inaccurate you have the right to request that the information is corrected. You can correct most information in MY ACCOUNT. If other corrections are required you will need to contact our Customer to correct the data they hold and provide to us for processing purposes.

    Right to be forgotten
    You have the right to ask for your information to be removed. We may not be able to action this request depending on the circumstances and our Customer.

    Right to Object
    You have the right to object to the processing of your information. We may not be able to action this request depending on the circumstances and our Customer.

    Right to Restriction of Processing

 

  1. Contact Information
    BlueRunner Solutions Limited
    Collingham House
    6-12 Gladstone Road
    SW19 1QT